Refund Policy

1. Our 14-day guarantee

The guarantee covers:

• the first payment of a subscription, on every plan and every billing period;
• a charge for moving to a higher plan or a longer billing period, within 14 days of that charge.

The 14 days start on the day the charge is made. There is no partial-use deduction and no requirement to explain yourself: you are refunded the full amount of the charge.

We would rather refund someone who has decided the service is not for them than keep money from a customer who is unhappy.

2. Renewals

Renewal charges are not covered by the guarantee and are not refundable, except where the law that applies to you requires a refund (see section 6).

You can cancel at any time before your renewal date, in one click from your profile, and you will not be charged again. Your renewal date is always shown in your profile. If a renewal has been charged that you did not expect, contact us anyway: we look at every request individually and may refund at our discretion.

3. How to request a refund

Either route works, and both reach a person:

• Email support@scorepredicts.com from the address on your account. Tell us you want a refund — you do not need to give a reason.
• Or go to paddle.net, our payment provider's buyer portal, and look up your order using the email address you paid with.

It helps if you include the email address used at checkout, but we will find your order either way. What counts is when you contact us: a request sent within the 14 days is covered even if we answer after they have passed.

4. What happens next

Paddle.com Market Ltd is our merchant of record, which means Paddle sold you the subscription and Paddle issues the refund. In practice:

• we approve the refund, usually within one business day of hearing from you;
• Paddle returns the money to the original payment method — we cannot refund to a different card or account;
• the money typically reaches you within five to ten business days, depending on your bank or card issuer;
• you are refunded the full amount charged, including any tax collected at checkout;
• your paid access ends when the refund is issued, as set out below.

Which access ends depends on which charge is refunded:

• refunding the charge that paid for your current billing period — your first payment, a renewal, or a switch to a longer billing period — ends your paid access and cancels the subscription, so you are not charged again;
• refunding only the charge for an upgrade to a higher plan moves you back to your previous plan for the rest of that billing period, instead of ending your access;
• refunding a charge for a billing period that has already ended does not change your current access.

We will confirm by email once the refund has been submitted. If you have not seen it after ten business days, contact us and we will chase it.

5. Cancelling your subscription

Cancelling and refunding are different things, and you can do either.

You may cancel at any time from your account settings, or by emailing us. When you cancel:

• you are not charged again;
• your paid access continues until the end of the billing period you have already paid for;
• after that, your account reverts to the free plan — it is not deleted, and you can resubscribe whenever you like.

Cancelling does not automatically refund your most recent charge. If that charge is covered by the guarantee in section 1 and you want it refunded as well, say so and we will handle both.

If you would rather remove your account entirely, you can delete it from your profile settings. This is described in our Privacy Policy. Deleting your account cancels any active subscription immediately, so you are not charged again. The unused part of the billing period is not refunded automatically, but you can still request a refund of a charge covered by section 1 by emailing us from the address you paid with.

6. Your statutory rights

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days. For a subscription this right applies to the first payment and, in some cases, to later renewals. It is separate from the guarantee above.

Because ScorePredicts gives you access to digital content immediately on purchase, you are asked at checkout to consent to that immediate access and to acknowledge that doing so may affect your statutory withdrawal right. For your first payment this makes no practical difference: our guarantee gives you the same 14 days, with no conditions, whether or not you have used the service.

Nothing in this policy limits, excludes or replaces any right you have under consumer law, including rights in respect of services that are not as described or not of satisfactory quality. Where our policy and your statutory rights differ, whichever is more favourable to you applies.

7. Fraud and abuse

The guarantee is offered in good faith and is not conditional on your reasons. It is not a mechanism for obtaining the service for free on an ongoing basis.

Where there is clear evidence of fraud, stolen payment credentials, or repeated subscribe-and-refund cycles by the same person or across linked accounts, we may decline a further refund request and close the account. Paddle also operates its own fraud controls as merchant of record. If we ever decline a request, we will tell you why.

To be clear: asking for a refund within the guarantee is not abuse and will never be treated as such.

8. Chargebacks

Please contact us before opening a dispute with your bank. A chargeback takes weeks to resolve, may lead to your account being suspended while it is investigated, and is slower for you than simply emailing us. If your charge is covered by this policy, we will almost certainly have refunded you before the dispute is even acknowledged.

If you do not recognise a charge on your statement, it may appear under Paddle's name rather than ours. You can look up any charge at paddle.net using the email address you paid with.

9. Contact

For anything to do with refunds, billing or cancellation, email support@scorepredicts.com. We aim to respond within two business days.

See also our Terms and Conditions and Plans page.